Key Features To Consider When Looking For A Business Phone System
Posted on: 2 June 2015
Finding the right phone system for your business is important. You need to make sure that the system will fit your needs well and provide you with all of the features you need for success. The following guide walks you through the factors to consider when choosing a phone system for your business.
Automated Answering
There are going to be times when your business is very busy. When this happens, having an automated answering system allows your customers to connect with whomever they need to talk to by simply entering their extension number. One extension number is assigned to each associate in your business so that they can be easily contacted as needed.
Video Conferencing
If your company has international or even just nationwide customers, having video conferencing capabilities can significantly benefit your business. Video conferencing often gives conversations a more personal feel and allows customers and associates to build a rapport with one another that will establish trust and confidence in your business.
Intercom System
When workers need to ask one another quick questions, being able to hit the intercom button to ask the question will save time. No one will have to walk from office to office to get the information they need.
Availability Sensors
There are some phone systems that automatically connect callers with the first associate that is available to speak to them. The system has sensors built into it that detects which associates are not currently helping a customer on the phone. This allows the call to be directly routed right away so that they do not have to leave a message or stay on hold for too long.
Wireless Connectivity
If you own a business that requires associates to walk around the office or work on a storeroom floor, having wireless connectivity for your phone system will be essential. It allows an associate to carry a portable phone with them, making it possible to directly route a call to them with ease, no matter where the person is. This allows you to contact a specific associate as needed without having to call them over the intercom and interrupt customers who are walking around in the store.
The phone systems can often be installed in just a short period of time. Training everyone how to use the system is not overly difficult and will allow all of your workers to easily connect to one another to improve productivity of your business. Contact a professional phone systems company like Livewire Communications to discuss the best installation options for your company.
Share