Saving Money And Time With A Live Answering Service
Posted on: 30 October 2015
If you own a business large or small, you want to portray your company in the most professional light possible. You might not have the resources to pay for a full time secretary who can answer all of your calls, or you may be away traveling and need those calls fielded for you. A live answering service is an excellent way to have a real person take all of your business calls and get those messages to you in a timely and professional manner.
What Are Live Answering Services?
A live answering service is essentially an account you can sign up for that allows people to take your business calls for you 24 hours a day, 7 days a week. These services will set up your greeting however you choose and read from a script that you create. This gives you complete control as to how all of your calls are answered. It also helps you appear professional and available to your customers. The operators who answer your call will read the script in a professional tone and then take down any pertinent information they receive from the caller. This information is then relayed to you as soon as they finish the call, so you can determine whether or not the call is urgent or not.
What Are the Benefits?
There are a lot of excellent benefits to enlisting the help of a live answering service. These benefits include:
- Not worrying about losing important business calls while you are in meeting or away.
- These services are much more cost effective than hiring a full time secretary to answer calls.
- You get to decide how you would like your calls answered, and can change the greeting any time you wish.
- You'll have a choice as to how your messages get to you, whether it is through call forwarding, text, or email.
- Every call will be handled and your customers will no longer have to leave a voice mail or wait for your business to open if they need to get a message to you.
How to Get Service
There are a lot of online companies that offer live answering services for businesses, so it's important that you find the one that will fit your needs best. Think about your criteria in terms of what people should say when they answer your calls and how they should be dictating messages to you. Make sure they are willing to ask a series of questions to your customers in order to filter and direct your calls correctly. Find a service who can be flexible with your hours and particular scheduling needs. Don't forget to think about the cost as well. Some companies charge a monthly fee, while others may charge a fee per answered call. Once you're set up and ready to go, you will have peace of mind knowing that all of your important business calls will be handled with professionalism and promptness.
For more information, talk to a professional like Answer-All Secretarial Service Inc.
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